Carl

1.00/5.00 3 months ago

"Beware"

This virtual medical evaluation service is somewhat of a scam after what I experienced. Researching other victims situations, I am certainly far from the only one gaslighted by HelixVM. With no medical clinics being open in the area on a recent vacation weekend and feeling despret to get antibiotic eye drops to clear up a worsening pinkeye infection, I found this site stating they could treat pinkeye from a list of common illnesses. I went through the lengthy service diagnostic questions and comments and it stated I should receive communication about a possible prescription within 90 minutes. Five hours later I finally received a text stating the prescription had gone through to the pharmacy. I then drove the 45 minutes to the closest open Walgreens Pharmacy that I had requested the prescription to be sent to. The pharmacist tech with an odd look on her face walked from behind the counter to the retail shelves, grabbed an over the counter eye drop box and placed it in a prescription bag. I inquired about this being for pink eye and she referred to the pharmacist. He stated this might help with symptoms, but in no way would this help clear up pink eye since it was not an antibiotic. He could read my dismay and frustration, agreeing I had been bamboozled by this sketchy online website. Why did I go through the time, hassle and expense on a over the counter eye drop I could have purchased five minutes down the road from my hotel on my own? I ultimately visited a walk in clinic the next day back home and received the proper antibiotics. The PA couldn't believe the online "diagnostic service" prescribed me a non-antibiotic eyedrop. He stated it was almost malpractice. Consumers beware.